Job Description

POSITION SUMMARY :

Telecom Specialist will be responsible for day to day operations for BMCHS which includes Boston Medical Center campus and Boston Medical Center Healthnet Plan. They will design evaluate and maintain telecommunication technologies such as VoIP TDM Analog CMS voicemail Conference calling call recording and hard and softphone deployments.

Position: Telecommunications Specialist

Department: Community Hospitals

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Manages and supports all moves adds and changes
• Works daily Service Now tickets as day to day operations for clinical and administrative staff.
• Manages inventory of telephones softphones extensions headsets jacks and voice mail boxes
• Enhanced customer reputations by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the customer
• Utilize programs and software such as Avaya Call Manager or other unified communication suite programs including but not limited to CMS Aura messaging and conferencing NICE in contact Virtual Observer Avaya One-X agent. This includes configuration tracing troubleshooting analyzing logs station and system programming.
• Ability to program contact center applications which includes skills/hunt groups vector programming and agent configuration
• Meets with department management and consultants to assess Telecommunications needs related to telephony requests and makes recommendations.
• Collaborates with outside vendors on projects of high complexity such as installations upgrades and maintenance on voice and data networks including SIP PRI LAN/WAN and POTS.
• Evaluates the capabilities of existing technology and the potential application of new technology. Provides recommendations for resources to meet client needs; develops new methods for improving services.
• Communicates work progress to management to ensure that other systems are not adversely affected on an as needed basis or as part of bi-weekly staff meetings
• Ensures working around project deadlines scheduling and priorities. Response time is often critical.
• Utilizes hospitals Values and Attributes as the basis for decision making and to facilitate the departments and the hospitals mission.
• Part of a rotational 24x7 on call team to support the business on and off hours
• Other duties as assigned by management

JOB REQUIREMENTS

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor of Science Degree in computer science and at least 4 years experience working with telecommunications and information technology network systems; or equivalent combination of formal education and experience.

PREFERRED EDUCATION AND EXPERIENCE:

• N/A

CERTIFICATES LICENSES REGISTRATIONS REQUIRED :

• N/A

CERTIFICATES LICENSES REGISTRATIONS PREFERRED :

• Cisco Certification Networking Associate (CCNA) and/or Cisco Certification Voice Professional (CCVP).
• Avaya Certified Support or Implementation Specialist.

KNOWLEDGE SKILLS AND ABILITIES (KSAs):

• Demonstrated progressive knowledge responsibility and experience of telecommunications and information technology network systems
• Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and customer service manner.
• Excellent organizational skills including ability to multi-task prioritize essential tasks and meet deadlines.
• Ability to analyze and solve problems in a systematic logical and timely manner.
• Basic computer proficiency inclusive of ability to enter and access data/information.

Compensation Range:

This range offers an estimate based on the minimum job qualifications. However our approach to determining base pay is comprehensive and a broad range of factors is considered when making an offer. This includes education experience skills and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs internal equity and addition BMCHS offers generous total compensation that includes but is not limited to benefits (medical dental vision pharmacy) discretionary annual bonuses and merit increases Flexible Spending Accounts 403(b) savings matches paid time off career advancement opportunities and resources to support employee and family well-being.

NOTE : This range is based on Boston-area data and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

According to the FTC there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications or apps job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Required Experience:

IC

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