Build your best future with the Johnson Controls team
As a global leader in smart healthy and sustainable buildings our mission is to reimagine the performance of buildings to serve people places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical financial and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard your next great opportunity is just a few clicks away!
What we offer
What you will do:
Oversee a team of dispatch coordinators. Assists team members with complex customer complaints and follows through to completion to ensure customer satisfaction. Assists the Contact Center Manager with handling of classified information and dealing with complex and extreme complaints to ensure customer satisfaction. Ensure that all QA standards are maintained and relevant coaching and feedback is completed to identify development areas. This position will require a dynamic people-centric leader with the agility of a cheetah who can create high morale/high performing Remote Teams. You will be the fulcrum in translating a promise into world class customer service . Your responsibility will be to own scheduling by leading a team of schedulers in the Centralized Services Group. You will ensure the on-time delivery of our services through a high level of field efficiency and productivity.
How you will do it:
What we look for:
Required:
Preferred:
HIRING SALARY RANGE: $ (Salary to be determined by the education experience knowledge skills and abilities of the applicant internal equity and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual group and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range we encourage you to apply. To support an efficient and fair hiring process we may use technology assisted tools including artificial intelligence (AI) to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details please visit the About Us tab on the Johnson Controls Careers site at Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law . If you are an individual with a disability and you require an accommodation during the application process please visit here.
Required Experience:
Manager
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