Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.
The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
Handle high amounts of incoming calls
Produce sales leads
Identify and evaluate customers' needs to deliver satisfaction
Build sustainable relationships of trust through open and interactive discussion
Provide accurate, valid and comprehensive information by using the right methods/tools
Reach personal/customer service team sales targets and call handling quotas
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers
Some proven customer support experience or experience as a client service representative
Track record of not just reaching, but exceeding quota requirements
Strong phone administration skills and active listening capabilities
Experience with CRM systems and practices
Customer orientation and capacity to adapt/respond to different types of characters
Exceptional communication and presentation skills
Ability to multi-task, prioritize, and control time effectively
...Job Title: Pathology Assistant Location: RWJ - Somerset Department Name: Lab RWJSH Req #: 0000251036 Status: Hourly Shift: Day Pay Range: $57.24 - $74.41 per hour Pay Transparency: The above reflects the anticipated hourly wage range for this position...
...We are seeking a driven dentist for a full-time associate role at a locally owned private practice in Azle, TX. The ideal candidate would preferably have 2+ years experience. ~ Comprehensive dental services in amodern, digital office ~100% clinical autonomy, patient...
...AmLaw top 20 firm is looking to bring on a high-powered Litigation Paralegal for their office in the loop! The ideal candidate will... ...Location: Downtown Chicago loop, hybrid schedule (2 days remote / week) Candidates must be located in Illinois. Salary: 9...
...The Art Guys/Unified Restorations is a premier art services company in the Dallas / Fort Worth area. Due to our expansion into managing textiles & electronics, we are adding to our Logistics team and currently seeking a talented person to help with the packaging, transportation...
...MountainView Regional Medical Center in thriving Las Cruces, New Mexico is seeking a Hematology/Oncology physician to join their team! Seeking an Experienced Physician Flexible schedule Participate in Tumor Board meetings Established general surgery program...