Job Description

Venfor Briefing Document.

Position Overview

ResMed is seeking two Data Entry Clerks to support order resolution activities related to patient prescriptions and physician communications. These roles are critical in reducing held sales orders and improving workflow efficiency.

The hiring manager noted that this need has existed since approximately June of last year and became more urgent following the ResMed acquisition and increased visibility into operational challenges.

Business Background

A large portion of current data entry operations are performed offshore in India. While the offshore team successfully handles high-volume data entry, physician offices are often reluctant to share PHI-sensitive information with offshore representatives.

As a result:

• Certain orders remain unresolved
• Sales orders are delayed or placed on hold
• US-based personnel are now needed to contact physician offices directly and resolve missing information

The hiring team emphasized that these positions are important operationally and that the need is expected to continue long term.

Headcount

• Approved openings: 2
• Contract duration: Initial 6-month contract
• Potential for extension or conversion based on business needs and performance

Key Responsibilities

Candidates will be responsible for:

• Reviewing prescriptions and patient orders for accuracy
• Identifying missing or incorrect information
• Contacting physician offices to obtain clarification or corrections
• Updating information within internal systems
• Resolving incomplete or invalid orders
• Supporting orders through to sales processing
• Handling outbound communication with physician offices

Examples of verbally obtainable information:

• Patient address
• Zip code
• Phone number

Examples requiring formal documentation:

• Diagnosis codes
• Prescription corrections
• Procedure-related information

Volume and Productivity Expectations

The department handles approximately 4,000 5,000 orders daily across:

• Pulse oximetry
• Home sleep testing (HST)
• MCT
• EEG workflows

Current operations also include approximately 50 offshore data entry personnel.

Expected productivity:

• Minimum of approximately 50 resolved orders per day

Candidate Profile Required Skills

• Prior data entry experience
• Strong attention to detail
• Comfortable making outbound calls
• Ability to work independently
• Strong communication and organizational skills
• Ability to learn internal systems quickly

Preferred Experience

• Insurance verification
• Healthcare administration
• Medical documentation
• Understanding of payer guidelines and diagnosis codes

Healthcare experience is preferred but not mandatory if candidates demonstrate strong aptitude and professionalism.

Training and Work Environment

Training will be provided on:

• Internal systems and workflows
• Order resolution procedures
• Communication expectations

The hiring manager oversees multiple operational teams and prefers candidates who are self-sufficient and require minimal micromanagement.

Schedule and Work Location Work Hours

Preferred schedule:

• Approximately 10:00 AM 6:00 PM Eastern Time

This schedule supports operations across both Eastern and Pacific time zones.

Location

• Fully remote within the United States
• Hybrid flexibility available for local candidates
• Office location: Coral Springs, Florida

Overtime

• Not mandatory
• Optional additional hours may occasionally be available

Compensation

• Tentative pay rate: Approximately BR0/hour
• Final approval was still pending during the discussion

Interview Process

Vendor partners will source candidates and submit resumes through the internal system for review.

Interview details:

• One interview round expected
• Approximately 30-minute virtual interview
• Microsoft Teams format preferred

The hiring manager values communication ability, professionalism, and practical thinking in addition to technical qualifications.

Vendor Guidance

Vendors are encouraged to prioritize candidates with:

• Healthcare administrative experience
• Insurance verification knowledge
• Strong customer service and phone communication skills
• Accurate data entry abilities
• Ability to work independently in a fast-paced environment

Strong communication skills are essential due to the physician-facing nature of the role.

Urgency

The hiring manager emphasized the need to move quickly and begin sourcing as soon as approvals are finalized.

Summary

ResMed is hiring two Data Entry Clerks to support high-volume order resolution and physician outreach activities.

The ideal candidates will possess strong administrative skills, communication abilities, attention to detail, and preferably some healthcare or insurance-related experience.

These positions are operationally important and are expected to support ongoing business needs

******************************************************************************************************************************
JOB SUMMARY:
Completes data entry of faxes for specific testing as required. Defines proper status for all documentation
processed to ensure compliance guidelines are met to allow billing processes to be implemented correctly.
DUTIES AND RESPONSIBILITIES:
Interacts professionally with physicians &/or DMEs to retrieve needed information for data entry
of patients.
Enters patient information into the computer system with accuracy.
Verifies and approves patient demographic and health insurance information with accuracy.
Completes indexing daily goals.
Communicates appropriately and clearly to Managers and fellow co-workers
Establishes and maintains effective communication and good working relationship with co
workers for our patients and customer's benefits.
Makes decisions reflecting knowledge of facts and good judgment, within the scope of practice.
Completes other duties, as assigned.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
This individual must possess the following knowledge, skills and abilities and be able to explain and
demonstrate that he or she can perform the essential functions of the job, with or without reasonable
accommodation, using some other combination of knowledge, skills, and abilities:
Proficient in MS Internet Explorer, Excel and various MS office programs.
Excellent written and verbal communication skills.
Excellent phone manner.
Organizational skills, detail oriented and ability to multi-task.
Excellent production abilities.
PHYSICAL DEMANDS
Must be flexible in terms of working hours to meet the requirements of the position.
Must be able to lift up to 35 pounds.
Must be able to sit and/or stand for a minimum of 8 hours per day.
Must be able to speak clearly on the telephone.
Ability to sit at a desk and work on a computer as needed
Must be able to stand and exert well-paced mobility for up to 4 hours in length.
JOB DESCRIPTION (Continued)
POSITION TITLE: DATA ENTRY CLERK
Page 2 of 2
QUALIFICATION STANDARDS
Education:
High School Diploma Required. Associates Degree Preferred.
Experience:
A minimum of 3 years of experience within healthcare setting.
Grooming:
All employees must maintain a neat, clean and well-groomed appearance per Virtuox, Inc's standards.

Job Tags

Contract work, Local area, Immediate start, Remote work, Flexible hours

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